Refunds and returns

Thank you for choosing the products/services of Tohar Zamora S.L. Next, we present our Refund and Return Policy, which establishes the conditions and procedures to request a refund or return.

  1. General Requirements: To be eligible for a refund or return, you must meet the following requirements:
  • The product/service must have been purchased directly through our website or authorized establishment.
  • The product/service must be in original condition, without use, damage or alterations.
  • You must present a valid proof of purchase, such as a receipt or proof of payment.
  1. Refunds: In case you wish to request a refund, you must follow the following procedure:
  • Contact our customer service team within 15 days from the date of purchase.
  • Provide the details of the purchase, including the order number and the description of the product/service.
  • Our team will review your request and, if approved, your refund will be processed within a reasonable time frame.
  • The refund will be made using the same payment method used for the original purchase, unless otherwise agreed.
  1. Returns: If you want to make a return, you must follow the following procedure:
  • Contact our customer service team within 15 days from the date of receipt of the product/service.
  • Indicate the reason for the return and provide the details of the purchase, including the order number and the description of the product/service.
  • Our team will evaluate your request and provide you with further instructions on how to proceed.
  • The product/service must be returned in its original packaging and in the same conditions in which it was received.
  • The shipping costs associated with the return will be the responsibility of the customer, unless the return is caused by an error or defect on our part.
  1. Exceptions: Some products/services may be excluded from our refund and return policy. These may include perishable products, personalized products, or fully consumed services. We will clearly inform you at the time of purchase if a product/service is subject to exceptions regarding refunds or returns.
  2. Contact: If you have any questions or need more information about our Refunds and Returns Policy, you can contact our customer service team through our email hello@to-har.com